How To Use The Waitlist System
If a class is full, you can add yourself to the waitlist.
You can be added into a class up to one hour before the class starts and will be notified via text and/or email.
When adding yourself to a waitlist, you are committing to attend that class if a space becomes available. It is your responsibility to check if you have got in off the waitlist.
Treat the waitlist as you would a regular booking and cancel your spot on the waitlist if you no longer wish to attend. This will give the next person in line a chance to get in.
If you’re on the waitlist for a morning class and don’t plan on waking up early to check if you got in, remove yourself from the waitlist before you go to bed. Remember you can still receive waitlist notifications when you’re asleep.
Make sure you have enabled text and email notifications. You can do this by logging onto your account via the MINDBODY webpage (not the app). You can also text START to 0447 989 593 to subscribe to text notifications.
If you have opted out of notifications, you will need to login to MINDBODY to check if you made it into a class from the waitlist.
If you get in off the waitlist and late cancel or no show the class, late cancellation and no shows fees will apply.
WAITLIST PRO TIP
In the final hour before a class commences, the waitlist system will no longer automatically add clients to the class if a space becomes available. Check MINDBODY in the final hour before your desired class, if a spot becomes available you can skip the waitlist line and book straight in!
WAITLIST AUTOMATED TEXT SYSTEM
What to do when you receive an automated text saying you have been added to a class from the waitlist.
Respond Y. This just tells us that you’ve seen the notification.
Respond N. This will cancel your spot in the class. Please note if you cancel within 4 hours of the class, late cancellation fees apply.
No response. You are still booked into the class, we assume you’re coming even though you have not responded.